EMED Group - Customer Feedback Survey

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Introduction and Contact Details

So that we can continue to improve our service to you, we would be very grateful for your feedback . The following survey should take you no more than ten minutes. If you have any questions or issues with the survey, please contact marketing@emedgroup.co.uk.

To help us understand your feedback, please share a few details about you and your role.

Full Name(Required)

First Last

Job Title(Required)

Organisation(Required)

Email(Required)

Please select which EMED Division you work with(Required)

Patient Care

Courier Services

Safe Care

Community Care

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Division

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Service Satisfaction

Please use each question's “your comments” section to explain or elaborate on your responses. If you are unable to answer any question, or if you feel a question is not relevant to you, please select the “N/A” option

Thank you for sharing your details. Next, a few questions about your experience of our service. For each one, simply select how satisfied or dissatisfied you felt. You'll also be given the chance to provide comments about each area of our service if you'd like.

If you're unable to answer any question, or if you feel a question is not relevant to you, please select the “N/A” option.

How satisfied are you with the timeliness of our service?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about the timeliness of our service?

How satisfied are you with how we deal with complaints?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about how we deal with complaints?

How satisfied are you with our governance and quality procedures?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about our governance and quality procedures?

How satisfied are you with the frequency of communication and account management?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about the frequency of communication and account management?

How satisfied are you with our data handling, IT security and governance?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about our data handling, IT security and governance?

How satisfied are you with the booking process?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about the booking process?

How satisfied are you with the online booking process?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about the online booking process?

How satisfied are you with our call centres?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about our call centres?

How satisfied are you with the interaction between our crews and your patients?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about the interaction between our crews and your patients?

How satisfied are you with the interaction between our crews and your passengers?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about the interaction between our crews and your passengers?

How satisfied are you with our risk assessment process?(Required)

N/A	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Would you like to share any comments about our risk assessment process?

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General Feedback

We’re nearly there - just a few final questions to understand how the service is working for you overall. Feel free to be as brief or detailed as you like.

On a scale of 0 to 10, how likely is it that you would recommend EMED Group to a friend or colleague?(Required)

0	1	2	3	4	5	6	7	8	9	10

(0 = not at all likely, 10 = Extremely likely)

What do you think are the most important KPIs and metrics to measure the performance of this contract? Do you feel the current KPIs for your contract accurately reflect contract performance and by extension, the impact on the overall experience for end users of the service?

Our frontline staff are the foundation of our service. Please provide your thoughts on how you feel they represent our company and reflect on the overall service that they provide to your organisation:

Do you have any other comments or feedback you would like to share about the service?

Would you be willing to provide a testimonial for our website? If yes, please include one below: