EMED Patient Care - Contact

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About Your Feedback

Please note, this contact form is for EMED Patient Care , which delivers non emergency patient transport services on behalf of the NHS. If your enquiry relates to another division, please contact them via the contact us page.

If you need to book transport we can’t arrange bookings via this form. You’ll need to contact your local patient transport team by phone. use our Find My Transport tool to find the right number for your area.

Welcome to EMED Patient Care's Contact Form

Thanks for taking the time to get in touch. Before we begin, we’d like to understand the reason for your enquiry.

We’ll guide you through a few short steps to make sure your message reaches the right team. It should only take a couple of minutes to complete.

What would you like to do today?(Required)
Helping you find the right resolution

We’re sorry to hear you’ve had a poor experience. We aim to resolve all formal complaints within 25 working days, in line with NHS guidelines.

However, if you're seeking a potentially quicker, local resolution (for example, to resolve a minor issue, misunderstanding, or frustration), we can direct your concern to the local team to look into this for you.

How would you like us to handle your concern?(Required)
Are you making this complaint on behalf of yourself or someone else?(Required)
Submitting a complaint on behalf of someone else?

If you are submitting a complaint on behalf of a patient or service user, we are unable to proceed without a completed and signed Patient Consent Form.

Please download the form here, ensure it is signed by the patient, and upload it using the field below. You must also complete the fields confirming your name and your relationship to the patient.

Unfortunately, if we do not receive a valid consent form, we will not be able to investigate or respond to the complaint.

Your name(Required)
Accepted file types: doc, docx, pdf, Max. file size: 5 MB.
Please upload your completed Patient Consent Form. You can download a copy of the form here.

Share Your Compliment

We’re so pleased to hear you’ve had a positive experience. Whether it’s praise for a member of our team or a service that made a difference, we’d love to hear all about it. The more detail you can provide such as dates, names of staff involved, locations, or journey reference numbers, the easier it will be for us to pass on your feedback to the right team.

Your message will be shared with our communications team and passed on to the individuals or teams involved. While we may not reply personally to every compliment, please know that your kind words are seen, shared and appreciated.

Share Your Feedback or Concern

Thank you for taking the time to let us know how we’re doing. Whether it’s a suggestion, a concern, or something you feel we could improve, your feedback helps us deliver a better service. The more detail you can provide such as dates, names of staff involved, locations, or journey reference numbers, the easier it will be for us to direct your feedback to the right team.

Your comments will be reviewed by our communications team and shared with the relevant internal teams. Please note this form is for general feedback only. If you have a more serious concern about our service and you would like it investigated as a formal complaint, please navigate back a step in this form and select formal complaint.

Have a question?

If you have a question about patient transport services, please complete the form below. Please provide as much detail as you can so we can direct it to the right team for a prompt reply.

Your comments will be reviewed by our communications team and shared with the relevant internal teams. Please note this form is for general feedback only. If you have a more serious concern about our service and you would like it investigated as a formal complaint, please navigate back a step in this form and select formal complaint.

Your Concern Will Be Reviewed Locally

Thank you for letting us know you'd prefer your concern to be reviewed by the local operations team rather than going through the full formal complaints process.

Use the form below to describe what happened and how we can help. The more detail you can provide such as dates, names of staff involved, locations, or journey reference numbers, the easier it will be for us to identify your case and look into it promptly.

Name(Required)
Privacy Policy(Required)
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Patient Details

About the Patient

To help us look into your concern properly, we’ll need a few details about the patient involved in the complaint.

This information helps our Patient Experience Team locate the correct journey or records and avoids delays or repeated questions later on.

We follow the NHS complaints procedure, and any information you provide will be handled in line with NHS confidentiality and data protection standards.

Patient's name(Required)
Date of birth(Required)
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Complaint Details

Tell Us What Happened

Please use the space below to describe the issue in your own words. The more detail you can include such as dates, times, locations, names (if known), what went wrong, and how it made you feel, the easier it will be for us to understand your concern and investigate it properly.

Your concerns are handled in line with the NHS complaints process which means we will acknowledge your request within three working days and aim to provide a full response within 25 working days.

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Contact Details

Your Contact Details

Please provide your contact information so we can respond to your complaint or get in touch if we need any further details.

We’ll only use this information to respond to your complaint or to request more information if needed. Your details won’t be shared outside of the team handling your case.

If you would prefer us to call you, please ensure you have provided a phone number above.
Privacy Policy(Required)

Review Your Complaint

You're nearly done. Please take a moment to review the information you've provided and check that everything is accurate and complete.

If you spot anything that needs updating, you can go back and make changes before submitting.

Once you're ready, click Submit to send your complaint to our Patient Experience Team. We'll acknowledge receipt within three working days and aim to respond within 25 working days in line with NHS guidance.

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By submitting this form, you confirm that the information provided is accurate to the best of your knowledge. Any personal data you share will be handled in line with EMED Group’s Privacy Policy.

If you have any issues with this form, please contact comms@emedgroup.co.uk. 

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EMED Group provide specialist transport services and access to vital health and care services in the UK
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EMED Group provides specialist non-emergency patient transport services and access to vital health and care services in the UK.

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EMED Group provides specialist non-emergency transport services and access to vital health and care services in the UK