Staffordshire (NHS)

Staffordshire NEPTS Staff Information

Welcome

Welcome to the Staffordshire non-emergency transport staff information page. The service will cover in-scope journeys including in-patient discharges/transfers to:

  • Nursing homes, care homes and community hospitals.
  • Transfers to other hospitals for specialist treatment (tertiary centres)
  • Any other patient transfers to support patient flow, i.e. discharges from ED/Ambulatory

 

Bookings and enquiries

0330 380 0515

To book an appointment on Cleric, please click the button below:

Training

Below are training videos that will take you step by step through the online patient transport booking system.

FAQs

Below are some answers to the most common questions about the service.

Who is providing this service?

EMED Patient Care provide the patient transport service. EMED Patient Care is a division of EMED Group, one of the UK’s leading health and social care transport providers. As a trusted partner to the NHS and Local Authorities across over 70 contracts, EMED Group delivers over 1.5 million patient journeys every year.

EMED Group has over 2,800 colleagues across the country and deploys a fleet of over 1,100 specialised vehicles. They also have a dedicated national healthcare call centre.

How can patients access the service?

Patients can access this service by booking through the EMED Patient Care Transport Booking Office freephone on 0330 380 0515. Bookings can be made via their healthcare professional, carer, escort, or by the patient themselves.

How can I make a booking on behalf of a patient?

You can make a booking for a patient either by calling the EMED Patient Care Transport Booking Office freephone on 0330 3800 515 or by using the online booking portal. Access to the portal is restricted to healthcare professionals who frequently need to book patient transport.

If you need to create a user account for the booking portal, please submit an email to support@emedgroup.co.uk, including your name, email address, hospital name, job title, department/clinic, and line manager. Upon receipt of this information, your account will be created, and you will receive a welcome email containing your login details.

Who is eligible for patient transport?

Patients who are registered with a GP in Staffordshire, providing they meet the eligibility criteria as outlined by NHS England.

In short, a patient may be eligible for non-emergency patient transport if:

  • They have a medical need for transport.
  • They have a cognitive or sensory impairment requiring the oversight of a member of specialist or non-specialist patient transport staff or a suitably trained driver.
  • They have a significant mobility need that means they are unable to make their own way with relatives/friends and/or escorts/carers, whether by private transport, public transport or a taxi.
  • They are travelling to or returning from in-centre haemodialysis, in which case specialist transport, non-specialist transport or upfront/reimbursement costs for private travel will be made available.
  • A safeguarding concern has been raised by any relevant professional involved in a patient’s life, in relation to the patient travelling independently.
  • They have wider mobility or medical needs that have resulted in treatment or discharge being missed or severely delayed.

For more information about patient eligibility, please review the guidelines provided by NHS England. The EMED Patient Care Transport Booking Office will apply any relevant eligibility criteria when taking bookings.

How do I find out more?

If you would like more information about this service, you can call the EMED Patient Care Transport booking office freephone or use the contact form at the bottom of this page to get in touch.

Get in touch

If you have any questions you can call the EMED Patient Care Transport booking office freephone on 0330 380 0515 or use this contact form.

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