How do I arrange a courier collection or request a new service?

If you don’t currently use EMED Courier Services or need to set up a new route, please use our contact form and one of our team will be in touch to discuss your requirements.

How can I check if EMED Courier Services operates in my area?

Get in touch with us to find out if we provide services in your area. Through EMED’s national network of operational bases, there’s a good chance that we can provide services local to you.

My sample hasn’t arrived, who do I contact?

Please telephone your local operations team or use our Courier Contact Form with as much detail as possible (collection location, time, type of sample etc). We’ll investigate and get back to you as soon as we can.

Can I track where the courier is or when they’re due to arrive?

For scheduled routes, arrival times may vary depending on traffic and workload. For urgent or ad hoc collections, tracking may be available. Contact your local courier team for more information or submit an enquiry through our Courier Contact Form.

What should I do if I need to cancel or reschedule a collection?

Please contact your local team or use the Courier Contact Form to submit changes. The more notice you give, the easier it is for us to adjust schedules and minimise disruption.

Do you provide specimen bags or printed materials?

Yes, we can supply these on request. Please specify what you need using the Courier Contact Form or call your local team.

What should I do if I have concerns about a courier’s conduct or delivery?

We take feedback seriously. Please use our Courier Contact Form to report your concern.

How can I contact the EMED Courier Services Team?

EMED Courier Services provides medical courier and pathology transport services. If your enquiry relates to medical courier services, you can reach the team via this form.

Need more help?

Our AI-powered chatbot is here 24/7 to answer common questions and guide you to the right place.

EMED Group provide specialist transport services and access to vital health and care services in the UK
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EMED Group provides specialist non-emergency patient transport services and access to vital health and care services in the UK.