You can make a request by contacting our 24/7 booking line on 0300 777 4477. Please note this number is for secure mental health transport journeys ONLY.
We’ll typically ask for:
- Patient location and destination
- Legal status (eg detained under MHA)
- Risk factors or history
- Mobility or medical needs
- Contact details for handover
A full risk assessment can be completed with our team at the point of booking.
In most areas we aim to respond within one hour. However, response times can vary based on location and availability. Please call us on 0300 777 4477 to discuss your needs.
Yes, our crews are trained to support mental health act interventions, including S135 and S136, working alongside AMHPs and police. Contact our team on 0300 777 4477 or contact the Safe Care team here.
Yes. We support community-based pick-ups, including homes, streets, police custody or A&E departments, not just hospitals.
All crews are trained in de-escalation and restraint techniques and work in line with the Restraint Reduction Network standards. Risk is assessed at booking to ensure appropriate staffing.
Please call the team on 0300 777 4477.
EMED Safe Care provides secure mental health transport services on behalf of the NHS. If your enquiry relates to secure mental health transport, you can reach the team via this form or call the team on 0300 777 4477.
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