We are pleased to launch our new Contact Us page, designed to make it quicker and easier for you to get in touch with the right team at EMED Group.
The page is organised into clear categories so that your enquiry can be directed straight to the people best placed to help. Options include Patients & Passengers, Healthcare Professionals, Commissioners & Procurement, Press & Media, Feedback & Complaints, Careers & Volunteering, Courier & Pathology, Mental Health Transport, SEND School Transport, HR & Employees, Fleet & Vehicles and Accounts & Finance.
This structure ensures that queries are handled more efficiently, helping us to provide a faster and more accurate response. For feedback and complaints, we continue to work within the NHS complaints framework. This means all submissions are acknowledged promptly and followed up within the agreed timeframes, with the option of escalation if required. We recognise, however, that some queries and feedback need a quicker turnaround, and this new Contact Us page supports that process.
We have also introduced an AI-powered Chatbot. Available 24/7, it can provide instant answers to frequently asked questions, often without the need to complete a form. This is especially useful for straightforward enquiries, giving you the information you need right away.
For staff and healthcare professionals, we have made it simpler to access support with common requests. HR administrative needs such as reference requests, and professional support such as logging in or booking transport, can now be raised quickly and often resolved without delay.
By making it easier to find the right route, offering self-service where possible and aligning fully with NHS standards, our new Contact Us page is another step towards improving communication and ensuring you receive the support you need, first time.
Visit the new page here: EMED Group Contact Us
