South Yorkshire (NHS)
South Yorkshire Renal Dialysis Patient Transport Staff Information
Patient transport services for renal patients who attend dialysis at South Yorkshire and Bassetlaw NHS hospitals
Welcome
Welcome to the South Yorkshire renal dialysis patient transport staff information page. The service will cover in-scope journeys including in-patient discharges/transfers.
Covering: Barnsley Hospital, Queens Medical Centre, Notts, Rotherham District General, Sheffield Dialysis Heeley
Sheffield Northern General Hospital, Doncaster Royal Infirmary, Montagu Hospital, Bassetlaw District General
Bookings and enquiries
0300 777 1811
To book an appointment on Cleric, please click the button below:
Locations
The service will be delivered from the EMED base in Rotherham:
Rotherham
Unit 14
Kingsforth Lane
Thurcroft
Rotherham
S66 9HU
Training
Below are training videos that will take you step by step through the online patient transport booking system.
FAQs
Below are some answers to the most common questions about the service.
What is this service?
EMED Patient Care will be providing renal patient transport services within South Yorkshire including sites across Barnsley, Doncaster, Sheffield, Rotherham and Bassetlaw from 1st June 2024.
EMED Patient Care is taking over the current contract from Premier Care Direct. The commissioning organisation for this service is South Yorkshire ICB. Please note, EMED Patient Care is the sole provider of renal dialysis patient transport services and, no additional private ambulance provision should be used.
Who is providing this service?
EMED Patient Care will provide the patient transport service. EMED Patient Care is a division of EMED Group, one of the UK’s leading health and social care transport providers. As a trusted partner to the NHS and Local Authorities across over 70 contracts, EMED Group delivers over 1.5 million patient journeys every year.
EMED Group has over 2,800 colleagues across the country and deploys a fleet of over 1,000 specialised vehicles. They also have a dedicated national healthcare call centre.
Where is this service provided from?
The service is delivered from the following base location:
Rotherham
Unit 14
Kingsforth Lane
Thurcroft
Rotherham
S66 9HU
What are the hours and days of service?
This renal dialysis transport service operates from 05:00 to 02:00, Monday to Sunday.
How can I make a booking on behalf of a patient?
You can make a booking for a patient either by calling the EMED Patient Care Transport Booking Office freephone on 0300 777 1811 or by using the online booking portal. Access to the portal is restricted to healthcare professionals who frequently need to book patient transport.
If you need to create a user account for the booking portal, please submit an email to support@emedgroup.co.uk, including your name, email address, hospital name, job title, department/clinic, and line manager. Upon receipt of this information, your account will be created, and you will receive a welcome email containing your login details.
How do I find out more?
If you would like more information about this service, you can call the EMED Patient Care Transport booking office freephone on 0300 777 1811 or use the contact form at the bottom of this page to get in touch.
Downloads
Service information for staff and patients:
Staff - Booking Portal User Guide
Staff - Risk Assessment Request Form & Mobility Guide
Patient - GDPR Leaflet
Patient - GDPR Leaflet (Easy Read)
Get in touch
If you have any questions you can call the EMED Patient Care Transport booking office freephone on 0300 777 1811 or use this contact form.