Welcome

Welcome to the Cambridgeshire and Peterborough non-emergency transport staff information page. The service will cover in-scope journeys, including in-patient discharges/transfers to:

  • Nursing homes, care homes and community hospitals.
  • Transfers to other hospitals for specialist treatment (tertiary centres)
  • Any other patient transfers to support patient flow, i.e. discharges from ED/Ambulatory

Covering: Hospitals in the Cambridgeshire and Peterborough Foundation Trust, the Cambridge University Hospitals Foundation Trust and the North West Anglia Foundation Trust.

Training

Below are training videos that will take you step by step through the online patient transport booking portal.

FAQs

Below are some answers to the most common questions about the service.

What is this service?

EMED Patient Care will be providing non-emergency patient transport (NEPTS) and renal patient transport services within the Cambridge and Peterborough Foundation Trust, the Cambridge University Hospitals Foundation Trust and the North West Anglia Foundation Trust from 1st October 2024.

EMED Patient Care is taking over the current contract from East of England Ambulance Service. The new contract is due to run from 1st October 2024 to 30th September 2029 with an option to extend up to five years.

The commissioning organisation for this service is Cambridgeshire and Peterborough ICB. Please note, EMED Patient Care is the sole provider of patient transport services, no additional private ambulance provision should be used.

Who is providing this service?

EMED Patient Care will provide the patient transport service. EMED Patient Care is a division of EMED Group, one of the UK’s leading health and social care transport providers. As a trusted partner to the NHS and Local Authorities across over 70 contracts, EMED Group delivers over 1.5 million patient journeys every year.

EMED Group has over 2,800 colleagues across the country and deploys a fleet of over 1,100 specialised vehicles. It also has a dedicated national healthcare call centre.

Where is this service provided from?

The service will be delivered from the following locations:

Peterborough
2 Stevern Way
Edgerley Drain Road
Peterborough
PE1 5EL

Huntingdon
Glebe Road
Huntingdon
PE29 7DL

Cambridge
Unit 2 and 2A Woodlands
Barton Road
Haslingfield
Cambridge
CB23 1LW

What are the hours and days of service?

EMED will operate ward discharges and transfers generally between the hours on 0800 and 2200 Monday to Sunday, although there may be occasions when requests are made outside of these times, in which case EMED should be advised as soon as possible for resource planning.

The Booking and Eligibility Centre (BEC) – 0800 and 2000 Monday to Sunday (core staff) with 24/7 provision (call centre).

How can patients access the service?

Patients can access this service by booking through the EMED Patient Care Transport Booking Office freephone. Bookings can be made via their healthcare professional, carer, escort, or by the patient themselves. Patients can also book via the Patient Zone if it is not their first journey. Patients can find more information on their dedicated information page.

How can I make a booking on behalf of a patient?

You can make a booking for a patient either by calling the EMED Patient Care Transport Booking Office freephone or by using the online booking portal. Access to the portal is restricted to healthcare professionals who frequently need to book patient transport.

If you need to create a user account for the booking portal, please submit an email to support@emedgroup.co.uk, including your name, email address, hospital name, job title, department/clinic, and line manager. Upon receipt of this information, your account will be created, and you will receive a welcome email containing your login details.

What about patients registered with GPs outside of the Cambridge, Peterborough and Royston region?

The new NEPT service provided by EMED, which is going live on the 1st of October 2024 covers Cambridge and Peterborough ICB patients only. The arrangements for patients registered with a GP outside of Cambridge, Peterborough and Royston have not changed, and bookings should continue to be made via the existing booking process of the respective providers.

Who is eligible for patient transport?

Patients who are registered with a GP in Cambridgeshire, Peterborough or Royston, providing they meet the eligibility criteria as outlined by NHS England.

In short, a patient may be eligible for non-emergency patient transport if:

  • They have a medical need for transport.
  • They have a cognitive or sensory impairment requiring the oversight of a member of specialist or non-specialist patient transport staff or a suitably trained driver.
  • They have a significant mobility need that means they are unable to make their own way with relatives/friends and/or escorts/carers, whether by private transport, public transport or a taxi.
  • They are travelling to or returning from in-centre haemodialysis, in which case specialist transport, non-specialist transport or upfront/reimbursement costs for private travel will be made available.
  • safeguarding concern has been raised by any relevant professional involved in a patient’s life, in relation to the patient travelling independently.
  • They have wider mobility or medical needs that have resulted in treatment or discharge being missed or severely delayed.

For more information about patient eligibility, please review the guidelines provided by NHS England.

How do I find out more?

f you would like more information about this service, you can call the EMED Patient Care Transport booking office freephone or use the contact form at the bottom of this page to get in touch.

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Get in touch

If you have any questions you can call the EMED Patient Care Transport booking office freephone or use this contact form.

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