Who do I contact if I have a question about my child’s transport?

If your child already travels with us, the quickest way to get help is to contact our Community Care team directly. Please have your child’s name and school ready so we can assist you quickly. Use our contact form or call 0303 330 0417.

What if my child is unwell and cannot attend school?

If your child is unable to attend school due to illness or other reasons, please notify us as early as possible so we can adjust the transport schedule for that day. The quickest way is to call us on 0303 330 0417.

How can I give feedback, raise a concern or escalate a safeguarding incident about school transport?

We want every journey to be safe and positive. Whether you’re a parent, or commissioner of our services, if you have any feedback or concerns you can use our contact form to tell us more.

Do you offer private transport for trips or support during school holidays?

Yes, we offer private transport services for special trips such as visits to the zoo, museums or other recreational activities. We also provide transport during school holidays to ensure continuity of care for your child. Whether for regular appointments, outings or social activities, we can arrange safe and tailored transport solutions that adapt to the unique needs of your child and any accompanying family members or carers. Contact our team on 0303 330 0417 or use our contact form.

How can I contact the EMED Community Care Team?

EMED Community Care which provides community and SEND school transport services. If your enquiry relates to community or SEND school transport, you can reach the team via this form or call the team on 0303 330 0417.

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EMED Group provide specialist transport services and access to vital health and care services in the UK
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EMED Group provides specialist non-emergency patient transport services and access to vital health and care services in the UK.