Customer Survey

Introduction and Contact Details

So that we can continue to improve our service to you, we would be very grateful for your feedback . The following survey should take you no more than ten minutes. If you have any questions or issues with the survey, please contact marketing@emedgroup.co.uk.

Full Name*

First Last

Job Title*

Organisation*

Email*

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Division

Service Satisfaction

Please use each question's "your comments" section to explain or elaborate on your responses

How satisfied are you with the timeliness of our service?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with how we deal with complaints?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with our governance and quality procedures?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with the frequency of communication and account management?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with our data handling, IT security and governance?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with the booking process?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with the online booking process?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with our call centres?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with the interaction between our crews and your patients?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with the interaction between our crews and your passengers?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

How satisfied are you with our risk assessment process?*

Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A

Your comments:

General Feedback

On a scale of 0 to 10 (with 0 being not at all likely and 10 being extremely likely), how likely is it that you would recommend EMED Group to a friend or colleague?*

0	1	2	3	4	5	6	7	8	9	10

What do you think are the most important KPIs and metrics to measure the performance of this contract? Do you feel the current KPIs for your contract accurately reflect contract performance and by extension, the impact on the overall experience for end users of the service?

Our frontline staff are the foundation of our service. Please provide your thoughts on how you feel they represent our company and reflect on the overall service that they provide to your organisation:

Do you have any other comments or feedback you would like to share about the service?

Would you be willing to provide a testimonial for our website? If yes, please include one below:

EMED Group Customer Feedback Survey

Introduction and Contact Details

Service Satisfaction

General Feedback