At EMED Group, patient safety is at the heart of everything we do. As a leading provider of Non-Emergency Patient Transport Services, we are constantly striving to improve our services and ensure the highest standard of care for every individual we transport.
Following a recent incident in the East of England region, where a patient with an ongoing medical condition dislocated their shoulder while in transit, EMED Group has taken swift action to prevent similar occurrences in the future. We recognise the importance of adapting our services to meet the specific needs of vulnerable patients, particularly those with complex medical conditions.
To address this, we have introduced more comprehensive care plans designed to enhance the safety and well-being of vulnerable patients during their journey. These new care plans will involve detailed assessments of each patient’s unique medical needs, focusing on preventing injuries or complications during travel and manual handling. By working closely with local operations teams, we aim to ensure these care plans are tailored to the individual, providing them with the highest level of attention and safety.
Whether it’s specialised handling techniques, equipment or pre-journey assessments, our goal is to prevent further incidents and offer patients and their families peace of mind.
