Social Value

Social value is the wider benefit an organisation creates for people, communities, the economy and the environment.

For EMED, this means looking beyond transport and considering how our services can improve lives, reduce inequalities, strengthen communities and support sustainable growth.

Creating social value is embedded throughout our organisation and forms part of our commitment to delivering compassionate, person-centred services.

Read more about Safeguarding or view our Accessible Information Standard (AIS)

Reliable transport can play a vital role in helping people access treatment, attend appointments and remain connected to healthcare services.

By reducing barriers to care, we help improve patient experience, support independence and contribute to better health outcomes, particularly for people who may be vulnerable, isolated or facing additional challenges.

We work alongside patients, carers, community groups, charities and healthcare partners to better understand local needs and identify opportunities for improvement.

By building strong relationships within our communities, we can help ensure services are shaped by the people who use them.

Our colleagues are at the heart of everything we do.

We are committed to creating positive employment opportunities, supporting professional development and providing an inclusive environment where people feel valued, respected and supported.

Through training, wellbeing initiatives and career development opportunities, we invest in our workforce and help people achieve their potential.

Find out more about careers with EMED

We work with suppliers and partners who share our commitment to ethical business practices, sustainability and community benefit.

Where possible, we seek opportunities to support local businesses, responsible procurement and organisations that contribute positively to society.

We recognise our responsibility to minimise environmental impact and support a more sustainable future.

This includes:
• Improving operational efficiency
• Reducing unnecessary emissions
• Reviewing vehicle and fleet sustainability
• Supporting environmentally responsible practices
• Encouraging sustainable ways of working

Social value is created through collaboration.

We work closely with NHS organisations, commissioners, charities, voluntary organisations, Healthwatch, patient groups and community partners to identify challenges, share learning and deliver meaningful improvements.

These partnerships help ensure that our services continue to evolve in ways that benefit the communities we serve.

At EMED, social value is not an additional activity. It is part of how we work.

We believe that listening to people, understanding community needs and acting on what we learn helps create lasting positive change.

Whether improving accessibility, supporting vulnerable patients, creating employment opportunities or reducing barriers to healthcare, we are committed to delivering benefits that extend beyond transport.