Welcome to the Sussex NEPTS TUPE feedback page. We know you will have lots of questions about your TUPE transfer from ELITE to EMED Group so we’ve prepared some FAQs for you below.
If you want to reach out to our HR team, please use the contact form to send us any questions or comments and we will get back to you as soon as possible.
Please note, this form is for TUPE enquiries from ELITE staff transferring to EMED Group as part of the Sussex patient transport service commencing in July 2026.
Life at EMED Group
Wondering what it’s like to work for EMED Group? Jo describes her TUPE Journey with EMED and two of our ACAs Kimberley and Shannon share their experiences working in Somerset.
Please note, some of this footage was filmed prior to the merger of E-zec Medical Services and ERS Medical in April 2023.
Unit 2
Panettoni Business Park
Burgess Hill
BN6 9ZJ
Units 6 & 7
Chichester Business Park
City Fields Way
Tangmere
PO20 2FR
Units 27 and 28
Lineside Industrial Estate
Eldon Way
Wick
Littlehampton
BN17 7HE
Unit G1
Swallow Enterprise Park
Diamond Drive
Lower Dicker
Hailsham
East Sussex
BN27 4EL
FAQs
We’re sure you have lots of questions about EMED Group and the TUPE process so we have created a list of FAQs to help you.
TUPE stands for the Transfer of Undertakings (Protection of Employment) Regulations 2006 amended in 2014. These are rules and changes that follow the European Community Acquired Rights Directive 1977.
TUPE aims to protect your rights if you work in a service – also called an ‘undertaking’ – that moves from one employer to another. For example, the service of providing non-emergency patient transport.
Generally, yes you would. During the consultation meetings, we will discuss this with you in more detail. We have a duty to consult with you about any changes we intend to make, the reason for those changes and how this will affect you.
Yes, however, if you apply for a promotion or a change of role with EMED Group this may lead to a change in your terms.
During consultation meetings we will advise you of our arrangements surrounding pay dates.
Pensions are governed by pension legislation and will be discussed with you on an individual basis.
No. Your length of service transfers as it is. The only reason you would be in a probation period would be if you are still in a probation period with your current employer on the date of the transfer.
Please inform your current line manager. If you decide not to transfer then your current employer may treat you as having resigned.
Your holiday entitlement will transfer with you. Any holiday which has been booked and approved before your transfer to EMED Group will still be honoured. If you have any holiday left to book before the transfer date, then you should put in a request to use this as soon as possible after the transfer.
Your employment will still transfer to EMED Group on the date of the transfer regardless of whether you are off on short term sick, on annual leave, off on maternity or paternity leave etc.
No, however, we will work with your current employer and ensure they are made aware of our Bank staff and VCS onboarding process, which can take place alongside this TUPE Transfer.
EMED Group was formed in 2023 following the merger of ERS Medical and E-zec Medical Transport Services. It is now the largest provider of non-emergency patient transport services in the UK, employing over 2,500 staff nationwide. As well as patient transport services, EMED Group also provides secure mental health services, community and educational transport, as well as medical courier services.
EMED Group is very proud of the services we provide to our communities, and we understand that our staff are the single most important asset in delivering a great service. Given the scale of our business, we can offer you a huge range of career growth opportunities as well as a fantastic array of employee perks and benefits. During your consultation period, you’ll have the chance to discuss what life is like at EMED Group and to ask any questions about your career prospects and benefits.
When you join EMED you’ll have access to a range of great perks designed to support your wellbeing, financial security, and work-life balance. We’ve put everything you need to know in our Employee Benefits Handbook, so you can easily explore what’s available to you.
To help us get your ID ready, please upload a picture for your EMED Patient Care name badge.
For the best results, please ensure that your picture:
- Shows you looking straight into the camera
- Shows a close-up of your head, shoulders and face
- Is free from reflection, busy backgrounds or features other people in the picture