EMED Hereford Base Rated as ‘Good’ following the latest CQC Inspection.

13th February 2024

Following a recent Care Quality Commission (CQC) inspection of our Hereford operating base, we are delighted to announce that our patient transport service was rated overall as ‘Good’ with all key questions also graded as ‘Good’.

The CQC is the independent regulator of health and social care in England. It inspects services to ensure they provide safe, effective, caring, responsive, and well-led care to patients and the public.

Inspectors were particularly impressed by how well our team supported our patients, treating them with “compassion and kindness,” taking account of their individual needs and providing emotional support to patients, families, and carers.

They also highlighted our good performance in meeting agreed response times, providing effective training and support to staff, and effectively engaging with patients and the community to plan and manage services.

Clinical Governance Director Carrie Cardwell said: “We are very proud of our Hereford Patient Care team for achieving this positive rating from the CQC. This reflects their dedication to providing high-quality patient transport services to the people and communities around Hereford. We are grateful to the CQC for their constructive and helpful recommendations, and we will continue to work closely with our staff, patients, commissioners and partners to deliver safe, effective, caring, responsive and well-led care.”

You can read the full CQC report here.