A Care Quality Commission (CQC) inspection report published in March 2024 has recognised the successful implementation of learnings in the Gloucester base of EMED Patient Care Division, resulting in the site being awarded an overall Good rating.
In December 2023, inspectors from the CQC undertook a short notice inspection of the Gloucester site with a specific focus on the Effective and Safe key lines of enquiries. The report graded both as Good and reflected on the ability of local team to learn and adapt following a previous inspection in May 2023.
Information collected from patients about their experiences of care showed that in August 2023 most patients (96%) were either very satisfied or satisfied with their experience in the ambulance and would be very likely or likely to recommend the service to friends and family. Further, the patients who responded felt that they had been treated with dignity and respect by ambulance staff.
Following the publication of the Gloucester report, EMED Group’s CEO Craig Smith was keen to reflect on it as another clear step forward in the company’s desire to deliver the very best service to patients: “It is really pleasing to see the positive progression in our latest CQC report and follows a similarly positive report at our Hereford site. Well done to the whole team who contributed to the outcome.”
And Carrie Cardwell, Director of Clinical Governance spoke of her pride in the team:
“We are thrilled to receive this positive rating from the CQC, validating EMED’s commitment to providing safe and effective care to our patients. This recognition is a testament to the professionalism of our fantastic team at Gloucester.
We remain steadfast in our mission to prioritise positive patient experiences for all our service users and the recent CQC assessment fuels our determination to continually improve in delivering the highest quality of care.”
EMED Group Gloucester’s fleet includes around 50 ambulances and 85 staff, who work from its base in the centre of Gloucester and from the satellite base in Lydney.
The report can be read in full on the CQC website here